We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
Dk Naturrals Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of store credit, that can be used for future purchases on our store. Sorry, no refunds back to bank account or credit card. Please allow up to 3-5 business days after approval of the refund to credit the amount into your store wallet.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Before Shipment:
- Orders can be cancelled within 24 hours of placing them, provided they have not been shipped. To cancel your order, please contact our customer service team at [email] or [phone number] with your order details.
- After Shipment:
- If your order has already been shipped, it cannot be cancelled. However, you can return the product once you receive it.
- Subscription services can be cancelled at any time by logging into your account and managing your subscription settings. Any charges already incurred will not be refunded.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 7 days of receipt with photographic evidence. We will offer a full refund or replacement, as per your preference.
- Incorrect Products:
- If you receive an incorrect product, contact us within 7 days. We will arrange for the correct product to be shipped or issue a full refund.
- Returns:
- Products can be returned within 14 days of receipt if they are unused, unopened, and in their original packaging. Customers are responsible for return shipping costs.
- Products that have been opened, used, or tampered with.
- Gift cards and promotional items.
- Custom or personalized products.
- Requesting a Refund:
- To request a refund, please contact our customer service team at Dk Naturals Team with your order details and reason for the refund.
- Processing Time:
- Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days to your original method of payment.
- Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You can always contact us for any return question at Dk Naturals Team
